Bed Baji Privacy Policy – How We Protect Your Data

1. Introduction

Bed Baji is an online gaming platform built specifically for players in Bangladesh. We take the privacy of our players seriously. This policy is written to be clear and readable — not to bury important information in legal language that nobody actually reads.

When you register on Bed Baji, deposit funds, play games, or contact our support team, you share personal data with us. This policy tells you exactly what we do with that data, who we share it with, how long we keep it, and what you can do if you want to access, correct, or delete it.

This policy applies to the Bed Baji website at bed-baji.vip and the Bed Baji mobile app. It covers all personal data collected through these channels, including data collected during account registration, payment processing, gameplay, and customer support interactions.

2. Data We Collect

Bed Baji collects personal data in two ways: data you provide directly, and data collected automatically when you use the platform.

2.1 Data You Provide

2.2 Data Collected Automatically

When you use the Bed Baji platform, we automatically collect certain technical data:

• IP address and approximate location (country/city level)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game sessions — games played, bet amounts, session duration
• Login timestamps and session activity
• Referral source (how you arrived at the Bed Baji website)

This technical data is used to keep the platform running correctly, detect fraud, and understand how players use Bed Baji so we can improve it. It is not used to build advertising profiles or sold to third parties.

3. How We Use Your Data

Bed Baji uses personal data for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and keeping your account secure.
• Payment processing: Processing deposits and withdrawals through bKash, Nagad, and Rocket. Verifying that payment accounts belong to the registered account holder.
• Platform operation: Delivering games, processing bets, calculating winnings, and maintaining the technical infrastructure of the platform.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support service.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: Monitoring gameplay patterns to identify players who may be experiencing gambling-related harm, and providing appropriate support tools.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing how players use Bed Baji to identify areas for improvement and develop new features.
• Communications: Sending you account-related notifications, transaction confirmations, and — where you have opted in — promotional communications about bonuses and offers.

Bed Baji does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account for investigation, a member of our team will review the case before any action is taken.

4. Data Sharing

Bed Baji does not sell your personal data to any third party. We share data only where it is necessary to operate the platform or where we are required to do so by law. The categories of third parties we work with are:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are bound by financial data protection regulations.
• Game providers: Third-party game developers such as PG Soft and Playtech receive session data necessary to deliver their games. They do not receive your full account profile or payment details.
• Security and fraud prevention services: We use third-party tools to detect fraud, bot activity, and suspicious login attempts. These services process technical data such as IP addresses and device fingerprints.
• Customer support tools: Our support team uses a ticketing system to manage enquiries. Messages you send to support are stored in this system and accessible to authorised support staff only.
• Legal and regulatory authorities: Bed Baji will disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or a valid legal order.

All third-party service providers who process personal data on behalf of Bed Baji are required to handle that data securely and use it only for the purposes for which it was shared.

5. Payment Data

When you make a deposit or withdrawal on Bed Baji, your payment is processed through your chosen mobile financial service — bKash, Nagad, or Rocket. Bed Baji does not store your full mobile banking credentials or PIN. We store only the information necessary to verify that the payment account belongs to you and to process future transactions — typically your registered mobile number and the last few digits of your account reference.

All payment transactions are encrypted in transit. Bed Baji maintains records of all transactions for the period required by applicable financial regulations. These records may be reviewed in the event of a dispute or a regulatory enquiry.

If you believe an unauthorised transaction has been made on your Bed Baji account, contact support immediately. We will investigate and, where appropriate, work with the relevant payment provider to resolve the issue.

6. Cookies

Bed Baji uses cookies — small text files stored on your device — to make the platform work correctly and to understand how it is used. We use three categories of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference, and maintain your session state during gameplay. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. We use it to improve the platform, not to track individuals.
• Preference cookies: These remember your settings, such as display preferences and notification choices, so you do not have to set them again each time you visit.

Bed Baji does not use advertising cookies or allow third-party advertising networks to place cookies on our platform. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform.

7. Data Security

Bed Baji takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• All data transmitted between your device and Bed Baji is encrypted using TLS (Transport Layer Security).
• Sensitive account data, including identity documents submitted for KYC, is stored in encrypted form.
• Access to personal data within Bed Baji is restricted on a need-to-know basis. Staff who do not need access to personal data to perform their role do not have it.
• We conduct regular security reviews of our platform and infrastructure.
• We maintain an incident response process. In the event of a data breach that poses a risk to players, we will notify affected players promptly.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

8. Data Retention

Bed Baji retains personal data for as long as it is needed for the purposes described in this policy, and for as long as required by applicable law. The general retention periods we apply are:

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9. Your Rights

As a Bed Baji player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

10. Minors

Bed Baji is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on Bed Baji, please contact us immediately at [email protected]. We will close the account and delete all associated personal data promptly.

During registration, players are required to confirm their date of birth. Bed Baji may request identity documents to verify age at any point. Accounts where the holder is found to be under 18 will be closed immediately and any deposits returned.

11. Policy Changes

Bed Baji may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Continued use of Bed Baji after a policy update constitutes acceptance of the revised policy.

We recommend reviewing this page periodically to stay informed about how Bed Baji protects your privacy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Bed Baji support team. We aim to respond to all privacy-related enquiries within 48 hours.

For general questions about your account, bonuses, or gameplay, visit our FAQ page. For information about responsible gaming tools and support resources, visit our Responsible Gaming page.